So we ended up buying our couch elsewhere. Huge and clean show room. Good place to look around Doesn't anyone check the furniture before it's delivered? The new sofas were stained and a cushion even appeared to have been cleaned.
The customer service rep asked if we wanted someone to come out and clean them instead of exchanging them. NO, I want new ones! Absolutely ridiculous! Visited Macy's Furniture Outlet today. I'm about to move and thought I'd stop in to see what they have.
I purchased a leather sofa from here about 8 years ago at a great deal and I was very happy with it. I will be purchasing a sectional sofa and bed frame.
I was not impressed with the sectional selection. Ugly colors and basic designs details. There were two bed frames that I found at really good prices, but didn't pull the trigger. I was most impressed with the area rugs. The lighting is absolutely terrible in the warehouse, so make sure that you carefully inspect the items before purchase.
I would recommend that you transport furniture yourself, no telling what kind of further damage takes place in the warehouse while they move the pieces around. Gross that someone bought mattresses here that had bedbugs. I think some of the stock are returns. I recently visited the Macy's Furniture Gallery and was very impressed with their selection and pricing.
I am doing some upgrades to my house, furniture included, and a friend of mines recommended I stop by here. First, when you arrive make sure you're at and not At Whipple is the entrance to the Clearance Center. The space is vast, the options many, and the associates friendly.
I definitely recommend shopping here, I bought a couch, headboard, and dining room set. I'm very happy with my purchases! My fiance and I recently became homeowners and upon moving to house, we quickly realized that we had next to no furniture. To remedy this, we visited several furniture stores in the East Bay only to find out how ridiculously expensive good quality furniture can be.
At this location, they sell Macy's furniture that either has some minor defect or is missing parts of the set. Here are some of the key points to know before shopping here: -There are no returns so you should definitely inspect the furniture very carefully before deciding to buy anything.
The employees are really nice and closely inspect the furniture themselves and point out any defects to you, but you should also do your due diligence. The only thing wrong with the dresser was a large nick on the front corner of it. Personally, we would only buy a new mattress for our own bed, but we don't mind buying a returned mattress for our guest room.
They have only employees and when you want to buy something, you have to walk with the employee to the item and have them fill out a form to place on the item to signify that it has been sold. Each team you need an employee, you might have to wait in line a while, because the store is huge and there are so few of them. The best strategy is to pick out all of the things you want to buy first and then buy them all at once.
Even then, the process will take a long time as you have to also wait for the employees to round up your items and move them to the loading dock. If you bring your own truck though which you can rent for relatively cheap , they will help you load all of your items into the truck. As you can probably gather from the points above, we had to spend an entire day shopping for furniture and transporting it home.
However, we are incredibly satisfied with all of our purchases and we saved literally thousands of dollars from what we would have paid for new furniture at Macy's or another decent furniture store. We would definitely recommend Macy's Furniture Gallery to anyone who wants solid, stylish furniture but is also budget-conscious. I've been in and out of the store deciding on a sofa set.
The sales manager Jay worked patiently with me till I decided on witch one I was gonna purchase! Very good customer service and very happy with my purchase! When delivered I was very happy and pleased and it fit my spot perfectly!!! Thank you so much very happy customer!!! Found a mattress in our budget. Staff was super friendly and helpful.
We brought down so many mattresses but they didn't mind. We wanted to make sure we found the one in our budget. We got lucky found it and brought it home the same day. If you're on a budget but need a good high end mattress stop by. They have couches, rugs and desk. Check it out and you might get lucky. I love, love this warehouse. We always start here if we need any furniture or rugs. Prescott the store Manager is super helpful. It's a warehouse with sales that speak for themselves not salesman.
Keep that in mind when walking in. If you find something you like and want it then decide if you want it delivered. No returns, no refunds and no exchanges. It's like a scratch and dent store. These items were bought FULL cost by a customer and then they refused it at delivery or within 60 days of receiving it, they decided didn't want it. So, look over your item carefully, to make sure it's what you want!
We were a little impatient at first because we are used to being catered to by commissioned salesman but this place, they're hourly. Buckle up and be prepared for a deal! Hit or miss- today's case was definitely a good time to go.
The only problem w the piece was a stain which we were able to get out. Service could be better- there aren't a lot of employees that can help you and they lack name tags so you don't know who to ask.
It's definitely worth checking out despite the customer service. Excellent service, both from the sales person and they guys who helped us load. There was an older lady working there being really rude to everyone but the guys helping us were fantastic.
Patience required, it did take a couple hours to buy the couch and then to have it loaded up. Because this is one of those hit or miss places, I will have to give it an average 3 star.
If you are looking for furniture with a matching piece set, it might be difficult to find them all available and in good condition. However, if you just want a replacement piece and not in a hurry, this can be a good bet. After 15 years, we had gotten our money's worth on our love seat from our original set.
The bonded leather had been cracking for awhile now and has gotten way too soft due to daily wear and tear. We went in not really expecting that they would have a color and style that would be close to our original but there it was.
Granted it felt like it was probably a floor model from a store since it wasn't as firm as ones directly from the factory, for the price, it is a great piece that should last us for another years until we are ready to replace the whole set.
Heads up though, try to see if you can find a friend with a truck that you can borrow to bring it home yourselves as sold pieces remain on the floor until delivery date which means that kids may jump or step all over it in the meantime If you want to get what you see at that moment, haul it home yourself.
I totally understand why people bag on this place. It is, in fact, a huge cement warehouse filled with semi-worn furniture and tucked away mattresses. You will grow frustrated quickly if you just want to "shop" around. If you have a specific item in mind you want to buy, like for me it was a queen mattress, then you may be in good luck! Needless to say, I was extremely pleased with my purchase. The woman helping me out was extremely friendly and informative. She made sure I got exactly what I was looking for and getting the best deal possible.
Thank you, Linda! While at this store, be patient. It is a furniture outlet. Don't expect great organization or even great customer service. However, you may be able to find a diamond in the rough and it makes all of the flipping through mattress and scouring through couches worth it. Super nice, very action oriented, and gets the job done. The staff are very busy so come in here expecting to be patient.
Take it with a grain of salt. You're not going to walk in and find exactly what you saw at the Macy's website or in the regular store. Have a little bit of patience because the staff are busy and it can take time.
A couple of them have minor scuff marks but no one notices. Great customer service and Luggs delivery was quick and punctual. Attention MBA students - come here if you want to see a live case study how poorly a business will function without training your employees. Yes there are smoking deals but the true economics of the deals are hidden.
You will spend at least 2 hours in a confusing and disorganized customer service loop before spending another 30 minutes at checkout and another 30 minutes or more trying to get your items out of the store. Do not bring small children unless you have a 4 hour survival kit. Note that you will also not be able to remove any items yourself from the floor. Is there a silver lining? Thank's to Gloria,Victor and Darrell and everybody who went above and beyond to help me.
After all very happy with my new couch! Thanks again. Worst customer service I have ever experienced. We bought a couch set, two rugs and some bed covers and it took two hours to get everything finished and to pick it up was horrible also!! They do have some cheap deals, but sometimes it's not worth dealing with the employees. We were in the middle of being helped by one of the employees, about to be ringed up and he said he would be right back, he needed to help another customer.
Completely left us and no one else helped us for 30 mins. Than he went in the back and we were asking other employees for help, but "they weren't clocked in" so they weren't willing to help us! Pretty crazy if you ask me! All the customers in line were very unhappy with their experiences. And they voiced that to the employees that were willing to help. Nice gallery for not-so-perfect furniture. Look thoroughly on what you want to buy, check it inside out and get a best deal. We locked on a nice leather recliner that had very small tear.
Gallery is huge and lots of furniture to choose from, and from what they claim, it's refreshed daily. Buying process was not smooth though, had to wait 1 hour in line and there were just 3 customers ahead of us. Delivery charges are at par with what other stores offer. If you have a Macy's gift card and are looking for furniture, I would definitely recommend this place.
The people working at the place weren't helpful, but they also didn't try to up sell you on anything. So if you're looking for a bargain, I'd check this place out. Just make sure you inspect the furniture thoroughly before purchasing. Who likes left overs? I do I do, just kidding. They say a fool and their money are soon parted, come on down to Macy's "clearance" center.
If you have tons of money, no opinion I also have a bridge I like to sell you. Macy's furniture center is the odds and ends of places. The prices not really reflect that. Macy's brand name has stood the test of time, "high price tacky stuff".
You will leave dissatisfied and wishing you didn't waste your time, kind of like a blind date. I would give it No stars if I could I am literally standing here in the front for the past 30 mins and no one has offered any assistance.. I have asked twice for help to no avail. This place is like shooting a arrow in the dark. You have no idea what you're going to get, and it's a pretty slim chance that you're going to walk out with a win. With that being said, if you're not picky, or don't have specific needs, you can walk out with a good deal.
This seems to be where the floor models of furniture displayed in Macy's end up. Since people have sat on it, eaten on it, treated it like crap, a lot of stuff reflects the scuff marks, foot prints, etc.
Now if you can still get over that, sanitize it, then you're good to go. Took a shot to see if it could be found here. I found it odd that they'd sell a small piece for that high, as most of the random pieces are a few hundred.
Upon asking the employee, he said it's actually part of a set, it just hasn't been unloaded yet. We said we were set on buying it, even put the 'sold' tag on it without seeing the entire couch. We were told it's still in the back.
He consulted with 2 other men and they confirmed, yah its still wrapped up in the back. So we were instructed to come back in a few days. Where's the rest of it!? We asked another employee Then we were told, they've lost the rest of it.. So moral of the story.. Don't come in with high hopes though. It's true, like any other discount store, it's hit or miss. Been there several times over the years, sometimes we come home with a great find, other times empty handed.
So far, they've been pretty attentive every time we go, but from reading other reviews, I guess customer service is hit or miss as well. They help load your items into your truck, or deliver. Ended up buying it here for half the price! Go in and ask for Linda! Many of the reviews are true it really is a hit or miss but it is a lot like going into a Marshall's or Nordstrom Rack just everything has a slight issue you are never quite sure what they will have.
We have bought two lovely pieces here. Both in which have rips and tears. But me and the boyfriend have no problem repairing things that are this slashed down in price. People who shop here need to be handy, creative and able to see beyond the exterior flaws of their pieces. As for the service, I usually go during non peak hours so the floor people are available and have spent almost an hour assisting us. Her name was Grace very sweet woman, she only works on Friday. She went above and beyond, asking people to move the large pieces so we can see things together.
Nudging the pieces around to see if there are more problems. Like any store if there is only one and more problems than it stated.. Important note for everyone shopping. It's stupid and confusing but you need to go in with that knowledge, because people do not ask questions and just look at those price tags thinking it is still super pricey.
It's not! We are thorough. Good luck!!! Just keep an open mind and understand it is really just the luck of the draw. This place had furniture that was ready to be thrashed. I have no clue why they even had the broken pieces on display. Since it was an outlet I didn't have high expectations, but hey come on, i didn't expect to see broken stuff!
The rugs were all torn off, not sure why anybody would buy them. The glass in the furniture was cracked.. We flew out if this place in 5min. I went here on the 4th of July to look for a bedroom dresser. But instead I stumbled upon a beautiful wool area rug. The person who helped me and my friend was Veronica.
She is one of the most helpful, courteous, and professional person there. She explain everything in detail for me which is what I really appreciate. Her expertise on the rugs is what convinced me to buy.
She was not a pushy sales person at all and treated us with respect which is very, very rare these days. I definitely will be asking her to help me when I shop there again. I will be telling my friends and family about this place. Great bargains and great customer service. Most of the furniture here are either former store displays, customer returns or old discontinued products.
In that regards it's not like the normal Macy's furniture store you see at the malls, in the sense that everything you purchase will be brand new in pristine condition.
I am surprised Macy's has their name on this place. I had my hopes up, but was disappointed. This place is like the "free" section on Craigslist, except you're paying a couple thousand dollars for it. Might be good if you want to buy the random recliner, but pretty much everything else is damaged, some worse than others.
SOooooooo many bargains! Of course there's always going to be something slightly wrong with an outlet - duh, that's why it's cheaper. If you want like new quality, take off your pajamas and head over to a retail store where you can pay top dollar. After 3 weeks of waiting for our furniture they lost our order and called us 3 times prior to the day scheduled to remind of us our order that didn't show and the day it was supposed to arrive no one called and they tried to reschedule several weeks later.
Its cheap all the way around! Worst customer service. The manager is a old lady that yelled at me for coming at when they close at 6. It's not my fault you guys close so dahm early. She literally screamed at me. Ok, so I got the recliner and it is fantastic! No rips, no tears I did pay for them to deliever and they were on time and in the time frame, and yes, it was the day of that horrible strom.
Listen, I got a great chair at a great price. You just have to take the time to look and ask for help. I ordered furniture on-line for my brother, who had back surgery scheduled. Macys did not deliver the furniture on the scheduled date, and missed the next 2 dates as well. He had 2 surgeries in 1 week, and had to sit in a desk chair for 3 weeks after his surgery because Macy's kept not delivering on the dates they scheduled we had the old furniture picked up on the same day of the scheduled delivery.
It is impossible to talk to anyone in customer service, I kept being put on lenghy holds. Horrible customer service, I would never order from them again. We could not be more impressed with Vann - if you have any opportunity to work with him, it'll be easy to expect the highest level of service. Vann was not pushy, yet very informative. You could tell instantly he had a great understanding of the product as well as how product will wear over time.
Van was quick to let us know what kind of products to use and assured us of our purchase. He followed up with us via e-mail and also called to thank you for our business I have not had this level of service ever Vann truly went above and beyond! He also mentioned the warranty's which is incredible - I would highly recommend the 5 year warranty!
Vann, this store is lucky to have you and I will be letting all of my friends and family to shop with you! If you are reading this review - find this guy, you won't be sorry! I've been looking for a grey sofa for weeks. I purchased one online through Wayfair and it was ridiculously uncomfortable, so I sent it back. I looked online, several furniture stores in my area, and nothing.
I decided to travel south to Tacoma. Upon entering no one greeted us. They made eye contact but did not say hello or asked if we needed assistance.
My designer and I split and went separate ways and met at a grey sofa we both saw at the same time. We knew immediately it was the one we had been looking for. To be sure, we went upstairs to take a look, and there was nothing. I replied with, "no, I don't need assistance, I'm going to make a purchase. At that point, Nancy approached me and asked if anyone was assisting me and I said no.
From there, Nancy took my sofa order and completed the sell. Nancy was apologetic for the delayed approach from any of her fellow associates, but at this point, damage was done.
The smug looks, the hesitation to assist, the prejudging, and the assumption that we're not there to buy. The staff at Macy Furniture Gallery missed the mark with providing customer care and service.
Just don't go here If they ask you your price range you might as well just walk out of the store. They completely ignore everything you say and show you more expensive things and treat you like you're not going to find a better price anywhere else.
Nancy was the sales person who helped us and when I let her know we saw a similar less expensive bed frame at Harkness she glared at me and walked away Go to Harkness instead where you'll get much better customer service. The delivery driver called and I gave him the exact location of the main gate to my community along with the code. He called me 30 minutes later from our exit gate because that was where his GPS took him.
Rather than giving the driver directions again, I drove to that gate and let him in. The chase was white leather. I asked the driver if the cartons were marked with a description of the sofa component. He said they were not. The wedge he delivered had a hole in the bottom.
I told him that it was unacceptable. He said that a tech would come out and repair it. I do not want a repaired or mismatched sofa. The driver said that I would have to wait another two weeks for my correct Chaise Lounge and he did not give me a time frame for the repair I did not ask for. I but Macy's furniture for the quality but have had much better service at Mor or Ashley. I went in on new years day looking for a new mattress I found one I liked and had every intention of purchasing same day On our way out one was even just on a mattress napping??!?!?
So guess what I did purchased a mattress I just did it from the comfort of my own home! I checked out 4 different furniture places for a king sized mattress. Mattress Firm was too expensive, mattress ranch's mattresses were crap, jr furniture was meh. It was down to Mattress Depot and Macy's. Mattress Depot's salesman tried to con me for paying some money for a"free" adjustable base so I went with Macy's. Macy's had the best selection of mattresses, best prices, best Memorial Day sale, no conning.
Free delivery was awesome which mattress depot didn't have. The Sales people were nice and helpful. If you're lookin for a mattress at least check them out. We have tried shopping the Tacoma store several times and can truly say it's never a good experience. The salespeople remind me of buying a used car in the 70's. Truly obnoxious. The quality has also come down. If you haven't purchased here in a while, be prepared for disappointment.
Good luck trying to call the store for any type of assistance either. Their automated system will have you in a continuous loop until you finally give up. It's too bad as we used to buy Macy's furniture quite often. Thinking back more of our house is their furniture than anyone else's. Just not an option for us anymore.
We had the pleasure o working with Paul. From the get-go Paul was quick to answer any questions we had and was very knowledgeable about every item we looked at!
He gave us the space we needed while also being accessible for any questions and information we needed. We bought a new mattress for the house we just purchased and I'm sure we'll be coming back for more help from Paul! I will recommend him to all our friends and family. I visited The store on Black Friday hoping To score a good deal. Found a couch that was on sale as well as a matching chair and coffee table. So I asked if she could ask her manager to agree to the original price that was on the ticket and apparently the manager agreed.
However, when I received my bill the price on the coffee table was not adjusted per the managers agreement Now the delivery has been a entire situation itself. I was told my purchase would be in within two weeks however was contacted two weeks later to let me know the order would be set back another 4 weeks.
So we go from 14 days to Pretty big difference when your moving into a new home and expecting guest for the holidays when I called to ask if I could possible get the delivery sooner I was simply told no and alls I'd receive at this point was a refund. Overall all, a very frustrating store to work with. I strongly suggest to shop elsewhere where customer service still means something.
Our salesman was incredibly pushy and we have had nothing but headaches with our furniture purchase. The salesman appeared to be uniformed regarding the purchasing process and he even persuaded us to open up a credit card which has been declined for the ONE purchase it was opened to make. I have had to call the Macy's customer service line more than 3 times to try to resolve the issue. The customer service is not helpful and they love to transfer us to various departments because no one can help with anything.
Don't appreciate employees standing waiting at the front door for customers. Geez come on now I want peace and not to have a stalker lingering in the shadows. If we need your help we will ask. Kind of creepy so find something to do and stop following people around the store. I have been to every furniture store in the Tacoma area and have found Macy's to have the best selection of moderately priced, stylish furniture.
I don't really know why the other reviews are so bad. Everything was in stock and delivered on time with good customer service. Others have mentioned the "shark" aspect of the sales people. It's exactly the same in every furniture store I have been to lots! They meet you at the door, ask you what you are looking for. You tell them. They walk with you to find it. You say I'm going to look around on my own for a while. They check back in with you more than once. Truly, this is the same in every furniture showroom store.
Also note, Macy's furniture is delivery only fees apply. There is no pick up available. The store manager must be incompetent every week I see the lawn service come and do only half the lawn they use to do the whole property now in the back the grass is over 4 feet tall and the back of the building has graffiti on the doors smh for a multi billion dollar company they should do better.
We drove 45 minutes to this store to be met at the door by Very hungry sales people. After some looking and being followed around by the salesman who was determined to give us a credit card we were paying cash we finally found something we loved. A sofa and chair that happened to be on closeout. They had 12 couches left in stock but were told by the salesman no chairs were left. He said he would see if he could knock off some money and sell us the floor model.
We didn't need the ottoman and walked out. I called the manager later to complain and he didn't give a shit. When I got home, I called Macy's online and bought the sofa and chair.
They magically had one left in stock! This place is a scam and I'm calling corporate to at least file a complaint. Probably will go to the round file but this is not what I expect from a company with the name "Macy's" on it. Just surprises me they would rather turn down a cash sale than make money and make a customer happy. What the heck happened to customer service? The quality was quite poor and now, we still do not have all the bedroom set pieces that are without defects after over three months and three deliveries.
Time off work to deal with this, just to have to reject pieces time and time again. However, this is nothing compared to their billing practices. The time to get this resolved has been ridiculous and today was the final insult They have however already received full payment and we have yet to receive all the pieces for the set.
Worst buying experience of my life! Avoid at all costs! Found Several pieces of furniture we really wanted, we were willing to spend a little over 3G. The sales lady Nancy said she would talk to the manager and let us know by 5pm the next day. Never heard a word from them. We had even told them we had a whole house we would be furnishing down the road. I guess no sale was better to them than lose out on any of their overinflated markups.
She didn't even have the common courtesy to call us like she promised she would. They have lost any chances of having us for a customer.
My family needed a new couch and we decided to check out Macy's for a power reclining sofa. We met Charlotte and she was really nice in helping us pick one out based on our likes. She was very detailed, professional and had the best customer service! She is very dedicated to her work and wants her customers to know she is there for them.
She helped us every step of the way and made sure we left happy! She definitely deserves this 5 star review! My wife bought a mattress here and was given fabulous help to get something to help ease her back pain. A mattress was decided on and my wife asked about the return policy. She was told that there would be no fee! This seemed like the perfect way to see if this was the right bed for her back.
We received the mattress and tested it out. The mattress was much more firm than in the store probably since the one in the store was used so much. She realized it wasn't the right mattress and we proceeded to attempt to return it. Surprise surprise! There would be a restocking fee and pick up fee! The sales associate said she didn't remember making this claim.
The manager didn't bother to help saying they always charge the fees. We know! That's why we were so glad when we were told there would be no fees!
Blatant lies to make a sale. They will do and say anything to get you to make a purchase, then do nothing after that. Please, please do not buy anything from here unless you plan on not returning, exchanging, or fixing whatever you get.
I don't think I have ever left a review in such disgust. Both myself and other members of our family recently bought several thousand dollars worth of furniture, mattresses, beds, etc.
Furniture was delivered with damage, parts to attach headboard were missing or delivery people did not know how to install it. In one case the bedroom set included two night tables but one was missing and when they showed up with the missing unit, it was damaged.
My son's dining room set was delivered so damaged he could not accept it and he's still waiting for it. One coffee table. While the sales people at the San Mateo Store on El Camino are very nice, the company does not do a good job of delivering good value for your dollar and service is difficult to get.
You have to call an number and be prepared to spent time and energy explaining. We purchased a dining room set with the warranty protection plan.
Most of the chairs have wear and tear damage on the chair legs. When a small scrape occurred on the top edge of the seat back, like most insurance claims, the warranty company denied the claim.
I still like the furniture that was purchased, but as far as I'm concerned, the warranty that Macy's encourages you to purchase is a sham I custom ordered a couch from Macy's in the color I wanted. I was told it would take 12 weeks. After 11 weeks I was getting anxious and called to see when delivery was expected.
They told me they canceled the order from Day 1 because there was no credit card on file. I had paid my deposit at the store with a credit card.
The salesman told me we were all set. So they decided to keep my deposit but never email or call to let me know there was a problem, but never produced the product.
They have since put the order through but are telling me it will still take 8 weeks. We stopped by, because of the email I received.
Macys was having a big Labor Day sale and the prices were pretty good and I found the exact couch that I found on the website. And to my surprise, was comfortable as hell! The salesperson Marcos was super helpful, went out of his way to help us and lent us the furniture color swatches.
We took the colors watches home and I came back the following day with my decision. I ordered my couch and cant wait to receive it. Do yourself a favor, and at least swing by to check the quality out. Yes, it may be pricey, but the quality is well worth it.
Also, I went across the street to the other furniture store. Man, was that a waste of time. So I called customer service and they say I have to opening a claim so deal I Did and after 30days waiting!
They just call me and say sorry it doesn't under the guaranty any more! Sorry for spending a lot money and not happy at all!!!!!!! Don't waist your money buying furniture at Macy's I would not Do it again!!!!! Consider yourself warned, you'd have to be a masochist to purchase a mattress here. The in-store experience was fine, the salespeople at the store were a little strange but whatever. Overall, it felt like a shopping experience from The mattress was comfortable and we liked it once it arrived but within three weeks we had noticed things weren't the same, the mattress was already sagging and just not as comfortable.
I went back to the store to explain this to our salesman Randy who said to call customer service to arrange to have mattress inspected for defects. He refused to help me in the store. I return to the store third time to tell Randy this and he eventually calls on my behalf while I stand next to him. Note: I have to return in-person to the store since I'm never able to reach Randy over the phone. Once a human on the customer service line is reached, they tell me there is only one inspection day per month.
Insert Eye Roll Here. I happened to be out of town the one day it was planned for in June so had to wait until the July date. Eventually the July inspection rolls around and I await my Inspector, he comes at the end of the 3-hour window, he tells me that the company doesn't even have inspectors in the Bay Area and that he drove up from San Diego for the day, CRAZY! Eventually I get to return the terrible mattress. I don't know what I was thinking going to Macy's when there are SO many great direct to consumer mattress products available with excellent return policies, I'm a millennial after all!
I do know that I took 3 days off work for the delivery, inspection and eventual pick-up and spent countless hours returning to the store and on the phone with the Macy's credit card people.
I'll spare you all from the saga I'm currently dealing with regarding trying to get my money back. Whatever you do, don't let them convince you to open a Macy's credit card, ever. Save yourselves, just buy a Casper mattress! Store has tons of parking. Much more accessible than the Macy's downtown location.
During our past several visits the store was never too busy or crowded. Also, they had most pieces from the website that we wanted to check out in person. Jane assisted with our purchase and I can't emphasize enough how helpful she was. My mom purchased couches too but there was a misunderstanding with her order bc a warranty plan was tacked on her invoice erroneously.
Fortunately Jane had this corrected right away. Another gentleman in the rug department I believe his name is Anthony? The reason I'm knocking 2 stars is due to a couple employees who very obviously favored select customers walking in In the past few months, we visited this store a handful of times and observed these employees an older Caucasian man and older, heavier set Caucasian woman behave much differently with non-minority families. It just felt like major profiling.
Anyway, thanks again Jane! My mom's couches were delivered 2 weeks ago and mine came in Friday. We LOVE them. White sofa sent with black fabric decking that bled into fabric so unable to ever flip the cushions. I was robbed as they refused to refund delivery fee and had to fight like hell to get my deposit. Aurhaus sofa lasted 10 years. More expensive but worth the investment and they don't have design imbeciles.
I've shopped at Macy's for many years. I'll never step foot in there again. They handled this very poorly! Take the loss for a customer who has spent more annually shopping than the delivery fee you refuse to return for a product that shouldn't have made it to the truck.
Quality control in serious need here. Never deliver on time, and never communicate with the customer. I had two mattress delivery experience with Macys. One was cancelled without notification, one was delayed for whole day scheduled to be in the morning, when I finally got it, it is near night. Terrible communication system on any delivery update.
Poorly trained customer service representative. No knowledge on the product, the return policy, or maybe they have knowledge but prefer to be a liar. Macys says the Purple mattress they have to sell online and instore come with days full refund return period. Not too many customer service representatives know this, and when you as a customer try to explain to them, they will not listen or make the effort to learn or investigate.
Even worse, you will be yelled at. If there is anything wrong I did, it is that I chose to be a Macys customer at the first place, and I chose to trust whatever been told at the time of purchase, and I chose to trust what has been published on Macys' website. We purchased a sectional with recliners and got the warranty to go with it. The motor is giving out on one of the recliners and they declined to cover it.
I would never purchase anything from Macy's again. Great customer Experience! We stopped in to purchase patio furniture and a new mattress. Charlotte worked with us for the patio furniture. She was incredibly helpful, knowledgeable and friendly. The process was stress free and enjoyable! Pooya worked with us to select a mattress.
He was also very knowledgeable and helpful! I would return here to buy again! My stuff got here, after 10 phone calls from the non English speaking driver, guiding him to my apartment, and wasting an hour of my time. My wife said something wasn't right about them.
Not only that, the "white glove delivery service" left boxes of junk and trash in the hallway of my apartment. I couldn't believe it and thought it was someone else's, but I looked at the packaging and than saw my chairs still had tags and they matched.
This is driving me nuts so much I don't know where to begin. Oh and don't forget they sell you this warranty you don't want but really need because they treat you like dirt if you don't buy it. That's only the delivery. Let's see how I like this furniture.
Went though Macy's. You order and buy them from Macy's but they take zero responsibility for the order if it is a "ship from vendor". No way to find out status, the order said 3 days and it's been almost 2 weeks. Macy's punted back to me to contact the vendor, but the vendor is not listed on the site. My agreement is with Macy's and it should be up to them to chase answers to my questions. I recently had to move again which means I visited Macy's Furniture Gallery to give it a chance again - plus it was about to be Memorial Day weekend so I felt like maybe they have good deals.
I walked in and one thing I typically don't like about in-store shopping is how you can't really just walk in and browse without having to politely turn away countless sales associates. So, why the four stars? Well, I actually had a sales associate who didn't pester me but gave me space, answered my questions without pushing his sales agenda, and overall was VERY patient with me as I browsed, looked at reviews etc.
We bought a small sectional, are happy with the price, delivery etc. The Manager Gary has helped me several times. He is very courteous and efficient.
I had to return a section of my sectional sofa and was getting the runaround on the phone, so Gary took care of it for me. The sales pressure here is horrendous. I went to look at leather sofas and had to go home and measure and decide if the design would fit my style. Went in again to try the sofa and was completely ignored. They have poor customer service. I previously bought a mattress last year and the sales guy was complaining to me that a couple came in and wasted his time.
What kind of customer service is this. These sales people need to respect customers and let them take their time when making a purchase! I will place my order online. I have ordered and purchased so many sofas and furniture over the years but this experience has been by far the worst I've ever had to deal with. None of them will answer phone calls or text messages. I have been told that a supervisor would call me back but never did.
I was instructed to get an estimate for the driveway repair and submit it to them. I did that June and still waiting for a supervisor to call me. I have been called back twice and put back on hold and disconnected again and no return call. This is a large claim and they will not take care of it. If anyone knows how to help me to get payment for the driveway property damage please let me know.
Thank you. Get buying tips about Furniture Stores delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. I can't believe the person that came to my home saying he was in my home to look at my mattress and see the stain I was saying the mattress had when they delivered the mattress the first time.
The person that came to my home did not had a business card to identify himself, he complaint when I told him to put a shoe covering because of my carpet. He also started complaining when I requested him to wear gloves when he starting handling my personal sheets and bedding.
He kept complaining and saying I was rude. I said he was the one being rude because I kept demanding he used gloves.
He left and he did not finished his visit or took care of his duties. I bought warranty on multiple pieces of furniture from Macy's because the salespeople said it was a good idea and I believe in insurance. Save your money to replace whatever item has been damaged. My couch has the warranty, which includes rips, tears, stains, chips, manufacturer defect, etc. For the last few months I have had a few major issues pop up with the couch. Each of these individually would have been good enough for warranty request under the stated terms from my conversation with Worrynomore.
However, because I flipped the cushions and hid the rip behind something all of this damage was just "normal wear and tear". They said that because I did not request the individual issue it all goes to normal life events.
If you spill a glass of wine, request the warranty instead of flipping the cushion. If your puppy chews on the legs of the bed, don't just let it go because you want to honor the spirit of the warranty as being for material items that cannot be "hidden or put up with".
Macy's does not care about you trying to honor the spirit of warranty and will do everything they can to deny payment. It is a bad experience and a bad deal. People used to ask me about Macy's furniture and I was relatively positive. Not now. It is a horrible experience and a headache. So sad to be writing this - we used to loved Macy's for furniture. Understanding the challenges that faced everyone, we were very accomodating to delivery schedules being severely delayed.
After spending over 1. How was I not informed of this change in the last 8 months? FYI - Credit card was charged in full. Customer Service cannot reach the warehouse, and warehouse isn't notifying me. Supervisors can only place requests to warehouse managers. Word of warning to all - avoid Macy's for furniture until they get themselves together.
I have never had such a poor experience ordering furniture. I got a receipt that had the delivery written in bold letters and even circled. I called my bank to authorize the transfer and saw the money leave my account. I thought it was strange but authorized it again anyways since the original transaction disappeared from my account. Once again I saw the money leave my account and got a confirmation email with the delivery date as July 24th.
A few weeks later I received another call that I had not authorized my transaction and that the soonest they could deliver my mattress was August 2nd.
The people that I spoke to on the phone about the issue lacked knowledge and were very rude. They could not even guarantee that this issue would not happen again in the future and insisted that I had made a mistake even though I had plenty of proof that I had not. I bought a leather recliner sofa set 5 years ago and also purchased 7-year WorryNoMore plan.
About two months ago, one of the recliners was broken. With my busy schedule, I submitted my claim online after a month it occurred. Then it was denied because I submitted my claim after 15 days it occurred!! This plan is almost like a scam. I filed a claim over 3 months ago and the warranty company is stringing me along. They denied claim at 1st. Then I insisted a representative come inspect sofa.
0コメント